Store Policies

ITO BINDERY and the ito-bindery.co.jp website are the property of the company ITO BINDERY Co.,Ltd. .

All transactions on the ITO BINDERY website are subject to Japanese law. Every order made by a customer (i.e. you) entails the explicit acceptance of the general conditions described below.

  1. PRODUCTS

    If the product is temporarily unavailable, we will let the customer know about the expected delay by email.
    Product descriptions in Japanese are provided by the manufacturers. ITO BINDERY is not responsible for the contents of these Japanese instructions. We provide simple instructions for use and care in English on individual product pages when possible. If the delivered product doesn't match the description on our website, the customer has 48 hours (from time of acceptance) to inform us about it.
  2. ORDER

    When you click on the "confirm" button when making an order, you commit to fully accept all the terms of sale as well as the entirety of these General Conditions of Sale and without reserve.
    The checkout process consists of five (5) steps: shopping cart confirmation, billing address (and/or shipping address), shipping options, payment and order confirmation. The customer will be provided with the possibility of changing or reviewing any details in their order before final confirmation. As soon as we have received your order, we will send you an order confirmation. 

    III. PRICE AND PAYMENT

    All prices are displayed in US Dollars. Shipping and handling charges (included taxes which depend on countries) are not included in the listed price. Shipping charges are clearly indicated during the ordering process.
    All credit card transactions are processed securely by PayPal. It is not necessary to have a PayPal account in order to make a payment. 
    ITO BINDERY does not keep any record of your credit card or other financial information. All financial transactions are encrypted securely and handled by PayPal. 

    Note: In the case you would be unable to use Paypal for your order payment, please send us a mail with a fulfilled Credit Card Authorization Form (more information at store@ito-bindery.co.jp).

    The import of a product from Japan may be subject to taxes and to custom fees in the country of delivery. These supplementary costs are the customer’s responsibility. For more information, please read the Shipping and Tracking section or refer to your national custom official site.

    Discount codes provided by ITO BINDERY are valid only if they can be applied in the purchase before payment.

    IV. SHIPPING AND DELIVERY

    1. Shipment
    Once an order is processed, most packages are dispatched within three (3) working days (please allow extra time for orders placed over weekends and holidays). You'll receive a shipping confirmation after your order leaves our warehouse, which includes information such as a tracking number, at that time.

    All products are dispatched from Japan by airmail or a private carrier in the following list (DHL). Please consult the Shipping and Tracking section for a list of countries we ship to, as well as what to do if your country is not on the list. 
    Please note that 'business days' do not include weekends or holidays.
  3. Shipping cost

    Shipping costs vary according to the parcel's weight and the shipment method of your choice.
    To get a shipping estimate, simply add desired items to your cart, and shipping cost choices will be displayed under the section "Get shipping estimates", after entering your country and zip code. The shipping fee displayed at check-out is only valid for an order placed on our site. These fees may vary according to the situation (professional order and return option). Changes in the shipping method may also occur in the case of voluminous order.
    We also offer Free Shipping on order of $200 USD or more to many countries. Head to our Shipping and Tracking section for more details about that discount. 
  4. Delivery issues
    Express shipments (DHL): customers are responsible for their order's online tracking (the tracking number is included in the shipping confirmation mail). Sometimes, carriers cannot deliver a package (for instance, due to the size of the mailbox). In this case, customers may have to contact carriers directly. 
    ITO BINDERY will not be responsible for the return of a parcels that couldn't been delivered. We are able to reship returned packages, but the reshipping cost will be at the customer's expense.
    For more information about shipping fees, taxes and delivery, please read our Shipping and Tracking section. 

    V. RETURN AND CANCELATION POLICY

    If you are not satisfied with your order, you have seven days after receiving your order to return the item(s) for an exchange, refund or store credit. Every inquiry must be sent by email to store@ito-bindery.co.jp. Please indicate what you are returning and why. In order for us to process your return, please include your name, email address and order number along with the name of the items that you're returning. You will be responsible for the shipping charges associated with sending the unwanted item(s) back to us. Shipping fees are not eligible for a refund.

    In the event that a product is damaged during shipping, please contact customer service at store@ito-bindery.co.jp and send a detailed photo of the damage with the order number. 

    Customers can cancel an order until it is dispatched (please contact us as soon as possible). We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made due to customer error (please see the Shipping and Tracking section for more details), so please order carefully! 

    Please be aware that in all cases the customer is responsible for paying customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay those taxes, the package will be back to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us. Express shipments can't be sent back to us as return fees are too high (usually exceed the order value). In that case, the order will be destroyed and no refund will be possible. 
    VI. REFUND

    ITO BINDERY will refund the customer within five business days after having received the returned items. The refund will be proceed on the same account that was used for the purchase (or a voucher code, in line with the customer's wish). 

VII. APPLICABLE DUTY

The company ITO BINDERY Co.,Ltd. is subject to Japanese law. Within those confines, we will try to satisfy our customers as much as we are able. In the event of complaint or difficulties, the customer can contact ITO BINDERY customer service for help in finding an amicable resolution. 

VIII. INTELLECTUAL PROPERTY

All texts, comments, works, illustrations and images reproduced on the website www.ito-bindery.co.jp , www.ito-bindery.co.jp/en and www.store.ito-bindery.co.jp are reserved for the title of the royalty and intellectual document of title worldwide. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless specifically authorized by ITO BINDERY.